Contact information

Contact Us

At Lunopaw, we're committed to providing exceptional support for you and your pet. Whether you have questions about an order, our products, shipping, returns, or general inquiries, we're here to help.

Customer Support

Our support team aims to respond to all inquiries within 1–2 business days.

Frequently Asked Questions

Before contacting us, you may find the answer you're looking for in our FAQ section, which covers:

  • Order tracking
  • Shipping information
  • Returns and refunds
  • Product usage and care
  • Payment methods

Order Support

For assistance with an existing order, please include:

  • Your order number
  • The email address used for the purchase
  • A brief description of your question or concern

Providing this information helps us assist you more quickly.

Product Questions

Need help choosing the right product for your pet or have questions about product use? We'd be happy to help.

Please include:

  • Your pet's breed, size, and age (if relevant)
  • The product you're interested in
  • Any specific questions you have

Business & Partnership Inquiries

For media requests, collaborations, wholesale opportunities, or other business-related inquiries, please contact us via our contact page.

Response Times

Our team typically responds during standard business hours.

Estimated Response Time:

  • Monday–Friday: 1–2 business days
  • Weekends & Holidays: Responses may take longer

Our Commitment

Lunopaw was created to help pets live happier, healthier, and more enriched lives. Your satisfaction is important to us, and we're dedicated to providing helpful, timely support whenever you need it.

Thank you for being part of the Lunopaw community.