Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Lunopaw. These Terms of Service ("Terms") govern your access to and use of the Lunopaw website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company Information

Lunopaw ("Company," "we," "our," or "us") provides pet enrichment and wellness products designed to support the health, comfort, and happiness of pets.

These Terms apply to all visitors, customers, and users of our website.

2. Eligibility

By using our website, you represent that:

You are at least 18 years old.
You have the legal authority to enter into these Terms.
Any information you provide is accurate and complete.

3. Products and Services

We strive to accurately display product descriptions, images, specifications, pricing, and availability.

However, we do not guarantee that:

Product descriptions are error-free.
Colors displayed on your screen exactly match the physical product.
Product availability will remain unchanged.

We reserve the right to:

Modify product offerings.
Discontinue products at any time.
Limit quantities purchased.
Refuse or cancel orders at our discretion.

4. Pet Safety Disclaimer

Our products are intended to enhance pet enrichment and wellness when used responsibly.

You acknowledge and agree that:

No pet product is completely indestructible.
Pets should be supervised during initial product use.
You are responsible for determining whether a product is suitable for your pet.
Damaged products should be removed from use immediately.

Lunopaw is not responsible for injuries, damages, or losses resulting from improper use, misuse, or failure to supervise pets.

If your pet has medical conditions, dietary restrictions, allergies, or behavioral concerns, consult your veterinarian before using our products.

5. Orders and Payment

By placing an order, you agree that:

All billing information provided is accurate.
You are authorized to use the payment method submitted.
Prices may change without notice.

We reserve the right to refuse, limit, or cancel any order for reasons including:

Suspected fraud
Pricing errors
Product availability issues
Violation of these Terms

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

6. Shipping

Shipping times are estimates only and are not guaranteed.

Lunopaw is not responsible for delays caused by:

Shipping carriers
Weather events
Customs processing
Supply chain disruptions
Incorrect shipping information provided by customers

Risk of loss transfers to the customer upon delivery by the carrier.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy.

To be eligible for a return:

Products must meet the conditions outlined in our Return Policy.
Requests must be submitted within the applicable return period.

We reserve the right to deny refund requests that do not comply with our policies.

8. Intellectual Property

All content on the Lunopaw website, including:

Logos
Product designs
Images
Graphics
Videos
Text
Branding materials

is owned by Lunopaw or its licensors and protected by intellectual property laws.

You may not:

Copy
Reproduce
Distribute
Modify
Sell
Create derivative works

without prior written consent.

9. User Conduct

You agree not to:

Violate any applicable laws.
Interfere with website functionality.
Upload malicious code or harmful content.
Attempt unauthorized access to our systems.
Use our website for fraudulent purposes.

Violation of these Terms may result in termination of access to our services.

10. User Reviews and Content

If you submit reviews, comments, photos, videos, or other content:

You grant Lunopaw a non-exclusive, worldwide, royalty-free, perpetual license to:

Use
Display
Publish
Reproduce
Modify
Distribute

such content for marketing, promotional, and business purposes.

You represent that:

You own or have rights to the content submitted.
Your content does not infringe upon third-party rights.

11. Disclaimer of Warranties

To the fullest extent permitted by law, Lunopaw provides its website and products on an "as is" and "as available" basis.

We make no warranties, express or implied, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted website availability

We do not guarantee that our products will achieve specific results for every pet.

12. Limitation of Liability

To the maximum extent permitted by law, Lunopaw shall not be liable for any:

Indirect damages
Incidental damages
Consequential damages
Special damages
Loss of profits
Loss of data

arising from your use of our products, website, or services.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Lunopaw, its owners, employees, contractors, and affiliates from any claims, liabilities, damages, losses, or expenses arising from: